SHIPPING
We only accept billing and delivery addresses within Cyprus. We ship free of charge and deliveries are managed by our affiliate courier DHL, or in exceptional cases with a private courier. Please be aware that we cannot deliver to post office boxes.
We process and send orders during our main service hours, 8:00 am until 5:00 pm (GMT+3) from Monday to Friday. Kindly note that we do not operate on Cyprus public holidays.
CLICK & COLLECT
We offer a Click & Collect service within selected Stephanides boutiques. You can choose the desired and available boutique directly during checkout. The order and payment take place online (with the online available payment methods). Please allow 5 working days after the acknowledgement of your order for the item to arrive at the selected Stephanides boutique. Once received, a member of the in-store team will contact you to arrange the collection. Please ensure you take the order approval and a personal ID with you.
DELIVERY TIME
Once you receive the order confirmation, your order will be delivered within 5-7 working days. When calculating the delivery time, please also include the time needed for processing the order and for the payment to be confirmed. Once the order has been processed, we will send you an order confirmation by email.
DELIVERY
Please check that you have provided a valid delivery address and ensure that you are there on the day when your order arrives. If you are not there to receive the order yourself (e.g. because it is a gift), the recipient specified on the delivery address must sign for the package.
INSURANCE
The shipment is insured until its receipt is confirmed by a signature from you or the recipient specified in the delivery address. All shipments sent by Stephanides are insured against theft and accidental damage.
CHANGING THE DELIVERY ADDRESS
If you wish to change your delivery address immediately after you have placed your order, please contact our customer service team by phone at +357 22497777 or by email at info@astephanides.com, and we will make the requested changes for you. If you have received an order confirmation for your order, it is already on the way to the delivery address specified by you and we can no longer redirect it.
RETURNS
The return period is 14 days and starts as soon as you receive your order. Please note that we cannot accept returns of customized or personalised items.
RETURNS PROCEDURE
If you do not like the ordered item, you can take advantage of the 14-day return policy. Within this period, you can return the item back to a Stephanides boutique. Please note that we cannot accept returns of customised or personalised items. To make a return at a Stephanides boutique, please refer to the overview of our locations.
DEFECTS
If there is an issue with the ordered item or you have any questions about it, please contact our customer service team by phone at +357 22497777 or by email at info@astephanides.com.
NO REFUND POLICY
We would like to inform you that A. Stephanides & Son Luxury Goods Ltd has a no-refund policy for all purchased products.